Shipping policy

SHIPPING POLICY

This Shipping Policy is provided by B Squared Services, LLC d/b/a The Grill Guys.

PROCESSING TIME
Orders are typically processed within [1-3] business days. You will receive a confirmation email with tracking information once your order ships.

SHIPPING METHODS & COSTS
- Standard Shipping: [timeframe and cost]
- Expedited Shipping: [timeframe and cost]
- Freight Shipping: Large items such as grills and outdoor kitchen equipment require freight delivery. Costs are calculated at checkout based on your location.

DELIVERY TIMEFRAMES
- Standard: [5-7 business days]
- Expedited: [2-3 business days]
- Freight: [varies by location, typically 1-2 weeks]

LOCAL PICKUP
[If applicable] Local pickup is available at our showroom at 103 Corporate Dr in Granbury Texas. Please wait for pickup confirmation before arriving.

FREIGHT DELIVERIES
Large items will be delivered via freight carrier. Please inspect all items upon delivery and note any damage on the delivery receipt.

INTERNATIONAL SHIPPING
[Currently not available]

TRACKING
You will receive tracking information via email once your order ships.

LOST OR DAMAGED SHIPMENTS
Please contact us at [email] within [48 hours] of delivery if your order arrives damaged or goes missing.

Last updated: January 2026